Privacy Policy

Your personal data and assets are our highest priority. We are fully committed to safeguarding them.

As a trading platform, Bitblue Gainward collects and retains information essential to your trading activity. How we collect, use, and store this data is set out in the Privacy Policy that follows.

Our policy is underpinned by the following principles:

• To ensure complete transparency about how we collect and store your personal data:

Our aim is to ensure you understand how we collect and process your data, so you can make informed decisions. This official website follows clear guidelines and processes for handling information. Our policy explains how it works and the methods we use, providing specific, transparent details about how your data is used. You remain in control.

We will provide timely updates whenever we determine you should be informed. Transparency is at the core of how we operate.

Our experienced team is on hand to answer any questions about our processes, including our obligations under Ireland law. Please contact us at info@bitblue-gainward.com.

• We do not use personal data for any purpose other than as set out in our Privacy Policy.

We may process personal data to ensure the proper functioning of Bitblue Gainward services and to connect trader-members with third-party trading platforms. We may also use this data to maintain and improve website features and services, protect our rights, and comply with regulatory or other legal obligations. Finally, where necessary, we process this data to carry out administrative and other business functions related to the Services we provide to you, the client.

To provide better services tailored to your preferences and needs, Bitblue Gainward processes personal data.

• To use essential tools to protect your personal data and safeguard your rights:

You can contact us at any time to access your personal data. We can update or delete it as needed, and we can transfer it to you or to a nominated third party on request. We provide this service and support to help you exercise your rights to privacy and control.

• Keep your personal data secure:

We use bank‑grade security measures and operate to the highest standards. While no system can be guaranteed 100% secure, we are committed to continually upgrading our systems and strengthening the protections we have in place.

We maintain a comprehensive privacy policy and the highest standards of security.

1. The Scope?

This policy outlines our procedures for collecting, processing, and sharing personal data relating to natural persons.

Our policy covers all identifiable natural persons, meaning any individual who can be, or has been, identified using data entrusted to us, or data we can access and/or combine.

As set out in the Privacy Policy, data processing refers specifically to the storage, management, and organisation of personal data.

We do not collect, or seek to collect, any information about individuals under 18. We also do not allow anyone under 18 to use our platform for any purpose. If we become aware of a user, or any data, relating to someone under 18 on our official website or platform, we will delete that information immediately.

2. What personal data do we collect and store?

Upon registering with us, we collect the personal data required to enable you to use our services. Where needed, we may also request additional information to verify account ownership. To maintain and improve service quality, we collect and analyse data about how you use our official website and platform, as well as services provided by our third-party partners.

3. You are under no obligation to provide the company with your personal data.

While you are under no obligation to provide your data, if you choose not to, we may be unable to offer certain services, and your access to our platform may be restricted.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect data that could be used to identify you personally. We do, however, collect details of your account activity, your IP address, and the date and time of access. For maintenance, security, and support purposes, we retain system crash reports, browser information, and the type of device used to access your account. We also record the language set for your account.

Regarding personal data collection, we only collect and store the information you consent to provide when you connect with a third-party trading platform through us.

Personal data you provide to third-party platforms may include your full name, address, phone number and email address.

5. Why does the company need my personal data, and is it lawful for them to collect and use it?

The company collects, stores and processes your personal information solely for the purposes set out in this Policy. All such use and processing complies with the applicable laws in Ireland.

The company will only handle, process, or transmit your data in accordance with the applicable laws of Ireland. The legal bases for this are as follows:

• By providing your details to the company, you consent to the company storing and processing your personal data. You also authorise us to share this information with the relevant third-party trading platform, where required. Your consent covers the processing of your personal data for one or more specified purposes.
• To improve services, establish or defend legal claims, and pursue other legitimate interests, the company may need to store and process your personal data.
• Data processing is necessary to comply with legal obligations.

If you would like more information about the data processing the company is required to undertake, please contact us by email.

Below is a list of the specific purposes for which we may process your personal data, together with the applicable legal basis.

6. Sharing of Personal Data with Third Parties

For storing and processing IP addresses, carrying out user surveys and analytics, and providing other related services, the company may share anonymised personal data with third-party service providers.

At your request, we may share certain personal data you provide with third-party services. In such cases, the use of your data will be governed by the relevant company’s privacy policy. This may include multiple online trading platforms.

To improve our services and better support our clients, the company may share personal information with its affiliates and partner companies.

We may disclose data to relevant legal or regulatory authorities where required by law or to safeguard the rights and assets of the company and our third-party partners.

In the event of a significant business transaction—such as the sale of the company, seeking investment, or securing a loan—we may share relevant data in a lawful and appropriate manner. This also applies to any merger, restructuring, consolidation, or bankruptcy, in accordance with applicable law.

7. Cookies and Third-Party Services

Cookies and similar technologies may be used for website analytics and, in collaboration with advertising partners, in accordance with applicable law and industry standards.

Cookies are small text files stored on your device when you visit our official website. We use them to collect information about your browsing behaviour and preferences, helping us personalise and improve your experience. Cookies enable us to remember your settings and tailor our services accordingly. They are also used for site analytics and to compile statistics that support strategic planning.

Broadly speaking, this site uses two types of cookies: session cookies and persistent cookies. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends, enabling the site to recognise you when you return and making it easier to use.

Types of cookies:

Cookies may be used where necessary and only for their intended purposes:

Cookies are blocked or have been deleted

If you would like to delete or block cookies, please do so in your browser’s settings. Follow the links below for step-by-step instructions for the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

If you block cookies, certain site features and operations will not work as intended.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to perform the operations set out in this policy. It may be kept for longer where required by local laws and regulations, or under our company policies.

Your personal data will be shared with third-party trading platforms, only at your request and discretion, for a period of 12 months. When this period ends, and with your consent, it may be shared again for a further 12 months.

As part of our operations, we regularly review all personal data to determine whether it is still required.

9. Transfers of personal data to third countries or international organisations

Where necessary to deliver our services and/or for security purposes, personal data may be transferred to third countries (countries other than your own) and to international organisations, using robust security protocols. We apply the highest standards of data security to safeguard your information and ensure you retain access to legal rights and remedies in all circumstances.

Across the EEA (European Economic Area), all residents benefit from data protection laws and safeguards.

• All data transfers are conducted under the EU’s legal jurisdiction and competence, in accordance with the standard data protection safeguards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).
• All transfers of data between public bodies or authorities are carried out in accordance with Article 46(2) under a legally binding and enforceable agreement.
• The European Commission’s Standard Contractual Clauses, adopted under Article 46(2)(c) of the GDPR, set the conditions for international data transfers. Such transfers are carried out in accordance with these Clauses. You can read the Clauses on the European Commission’s official website at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For further details on the specific security measures the company uses to protect your personal data during transfers to third countries, please email info@wealthwaydigital.uk to request this information.

10. Protection of Personal Data

Personal data is protected using robust technical and organisational measures in line with industry best practice. These measures are designed to prevent unauthorised or accidental destruction, loss, or alteration of that data.

While we apply the highest level of care and best‑practice procedures for data protection, as required by law, we cannot guarantee that your personal data will be error‑free at all times. Accordingly, we cannot be held liable for any disclosure of personal data or for incidental, intangible, or consequential damage. This includes circumstances beyond our control, such as transmission errors, unauthorised third‑party access, or similar causes.

If we receive a lawful request from regulators, courts, or other public authorities, we may be required to disclose your personal data. Once disclosed to comply with the law, we cannot control how those authorities handle, store or protect your data.

Any information sent over the internet, including personal data, carries a risk of interception and is not fully secure. The Company cannot guarantee the security of any data transmitted online.

11. Links to Third-Party Websites

On this website, you may encounter links to third-party applications and websites. These are independent, not affiliated with or controlled by the company, and our privacy policy does not apply to them. They have their own procedures and priorities for collecting and processing personal data, and we are not responsible for their practices. Use at your own discretion.

Always review the privacy policy of any company or service on its official website before providing any personal data. Ensure that its data collection, use and processing practices align with your preferences and priorities. Any information you choose to share should be provided directly to the service provider.

12. Policy Amendments

We may update or amend this policy at any time. We will notify you of any changes via the website and other appropriate channels. The updated Privacy Policy will be posted on the official website and will take effect immediately upon publication, unless otherwise stated.

13. Your rights in relation to your personal data

You retain full control and the final say over how your personal data is used, including the right to verify its accuracy, correct any errors, and choose to delete it or restrict the scope and nature of our processing.

This page provides information relevant to EEA residents:

Your personal data is protected under the rights described herein. By sending an email to the address below, you may immediately exercise those rights.

Accessing Your Rights

Provided the personal data you have supplied is accurate, you may access it at any time. Any personal data we process is accessible to us and therefore verifiable.

You can request access to your personal data at any time for verification, and we will provide it in electronic format. If you request additional copies of the data we process, beyond the first copy, we may charge a reasonable fee.

Rights granted under law and our privacy policy must not infringe the rights of others. The company may refuse or restrict access to personal data where providing such access would infringe the rights and freedoms of others.

Right to Rectification

Any errors in your personal data, whether due to omissions or incorrect details, may be corrected by you or by the Company to ensure your data can be processed correctly.

Erasure Rights

You have the right to request the deletion of your personal data in the following circumstances: 1) where it has been processed without your consent or outside legal limits; 2) where you ask us to erase it and we have no legal obligation to retain it; 3) where you object to processing that, while lawful, is based on our or a third-party provider’s legitimate interests; and 4) where we are required by law to delete your data.

The right to erasure does not apply where we are required to retain data to comply with EU law or any member state’s law. It also does not apply where the data is needed for the establishment, exercise, or defence of legal claims.

Right to Restrict Data Processing

You have the right to request that the processing of your personal information be restricted if you believe it is inaccurate.

If you request that the use of your personal data be restricted, we will delete it except in the following circumstances: (1) where EU or Member State law prevents deletion; (2) with your consent, where this is necessary to defend against or pursue legal claims; or (3) to protect the rights of another natural person.

Your Right to Data Portability

Where you have consented in any manner to the collection of your personal data and its processing by automated means, you have the right to access and review the information you have provided.

You have the right to request that your personal data be transferred to another company or organisation, where this is technically feasible. Exercising this right does not affect your right to have your data deleted. We may refuse a request if fulfilling it would infringe the rights or freedoms of another individual.

Right to object to data processing

Notwithstanding the Company’s right to pursue its legitimate interests, or those of a third‑party service provider, you have the right to object to processing and request that it cease. This right does not apply where there is a compelling legal basis to continue processing, for example to establish, exercise, or defend legal claims. In such circumstances, we may continue to process your personal data.

You may object at any time to the processing of your personal data for direct marketing purposes.

Your Right to Refuse or Withdraw Consent

You can withdraw your consent to our processing of your personal data at any time, with immediate effect where feasible. This will not apply retrospectively to processing carried out before you withdrew your consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been infringed in relation to the processing of your personal data, each EU Member State has an independent supervisory authority for this purpose. You may lodge a complaint with your national authority.

Section 13 outlines the circumstances where your personal data rights may be limited under European Union law or the laws of its Member States.

Once we receive your request about your personal data and its processing, we will provide access to the information you have asked for, as set out in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you within one month of receiving your request.

We will provide the requested information electronically and free of charge, unless doing so would contravene the law or the provisions of Section 13. We may charge a reasonable fee, or refuse to act on a request, where it is considered unfounded, excessive, or repetitive.

Where we have reasonable doubts about the identity of the person making a personal data request, we may request additional proof of identity for data protection and security purposes.